Grand Imports

Ben Edited 2 weeks ago

I would not trust this shop. I brought my Acura to Grand Imports because of a steering-wheel vibration while driving, significantly worse shaking under braking, clunking from the front end, and an intermittent Check Engine/emissions/parking-brake warning. Before bringing the car in, I specifically told them that a mechanic I trusted had previously found play in the driver-side inner tie rod. Grand Imports inspected it and told me the tie rod was “rock solid.” They instead diagnosed the clunk as coming from the struts/strut mounts. I was concerned because their diagnosis did not explain the steering-wheel vibration or why it became substantially worse under braking, so I paid another shop for a second opinion. Austin’s Finest Alignments & Brakes confirmed that the driver-side inner tie rod was bad. They also found that my front rotors were severely warped. They recommended addressing the tie rod and brakes before worrying about the struts. I had the inner and outer tie rod replaced, both front rotors replaced, and an alignment performed. The difference was immediate. The steering-wheel vibration is now substantially improved, the braking vibration is substantially improved, and

imVaryn 2 months ago

My axle was bad, but grand imports was here to save the day. They walked me through the process of what the sound was & what needed replacement. Javi had it finished in 1.5 hours which seemed very reasonable. Thank you Grand imports! Will be coming back.

Addison Naylor 4 months ago

Thank you for running my car through all of the diagnostics, I feel great knowing everything is running as it should be after you guys double checked my wheel alignment! I even asked if I should do my breaks while I’m here and the gentleman behind the counter told me I could, but it would be a little earlier than needed as my brakes still have some good life left - that is amazing customer service and I will continue telling my friends and family to bring their vehicles here bc these guys are honest, competitively priced and do amazing work 💪💪🙏🙏

Brian Frazer 5 months ago

I had an excellent experience with Grand Imports. They recently performed a timing cover reseal and replaced my drive belt tensioner with impressive precision. The work was completed in a very timely manner, which I truly appreciated. What really stood out was their professionalism and communication. They were a huge help in coordinating with my extended warranty company, making the entire process seamless and stress-free. It is rare to find a shop that is both technically skilled and great to work with on the administrative side. I will definitely continue to take my vehicles to Grand Imports for future service. Highly recommended!

Hannah Hoeft 5 months ago

I’m in the military and finding a trustworthy auto repair shop can be stressful, but Grand Imports made the whole experience easy. They were super respectful, took the time to explain everything clearly, and didn’t try to upsell me on things I didn’t need. I also really appreciated that they offer a military discount, that meant a lot. The service was quick, pricing was fair, and my car is running great now. If you’re looking for an honest, reliable auto repair shop in Austin for Honda, Toyota, Acura, or Lexus, I definitely recommend Grand Imports.